Return & Exchange Policy
If you are not satisfied with our products and would like to request a refund, please contact us within 7 days of receiving your package. Return requests made after 7 days from the delivery date will not be accepted.
To be eligible for a refund:
- The item must be unworn, unused, and in its original condition.
- The return package must include all clothing parts and accessories.
- The order must not be a custom-sized or customized order.
Please note:
- Customers must return the package first before a refund can be processed.
- We do not provide return labels.
- Shipping fees are non-refundable, including the original shipping fee and the return shipping cost.
- The refund applies to the product amount only after we receive and inspect the returned package.
Customized orders are not eligible for return or refund, because custom-sized costumes cannot be restocked or resold. Any issue related to customized orders will be handled through consultation.
If you need any further assistance, please feel free to contact us by email.
Thank you for your understanding.
HQCOSPLAY